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Dealing with customer service reps can be rough - especially when it's chat-based, since you have no idea if the person you're dealing with has any interest in giving you a timely response. That's why it's great to see an Amazon rep not only being extremely helpful, but offering up some roleplay as Thor and Odin to help break up the monotony of their day.

And so the simple task of getting a refund for an undelivered book became a lot more interesting experience, although let's hope Loki's schemes haven't gotten as lame as "stealing textbooks."